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DATENSCHUTZ

Data protection

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1. Information about the collection of personal data

 

Below we provide information about the collection of personal data when using our website. Personal data are all data that can be related to you personally, e.g. B. Name, address, email addresses, user behavior.

 

Responsible according to Art. 4 para. 7 EU General Data Protection Regulation (GDPR) is Christian Netzer, Gartenstrasse (see our legal notice). You can reach our data protection officer at info@heuberger-hof.de or our postal address with the addition "The data protection officer".

 

When you contact us by e-mail or via a contact form, the data you provide (your e-mail address, possibly your name and your telephone number) will be saved by us to answer your questions. We delete the data arising in this context after the storage is no longer necessary, or restrict the processing if there are statutory retention requirements.

 

If we use contracted service providers for individual functions of our offer or would like to use your data for advertising purposes, we will inform you in detail below about the respective processes. We also state the specified criteria for the storage period.

 

2. Your rights

 

You have the following rights towards us with regard to your personal data:

 

  • Right to information

  • Right to correction or deletion,

  • Right to restriction of processing,

  • Right to object to processing,

  • Right to data portability.

 

You also have the right to complain to a data protection supervisory authority about the processing of your personal data by us.

 

3. Collection of personal data when visiting our website

 

If you only use the website for informational purposes, i.e. if you do not register or otherwise provide us with information, we only collect the personal data that your browser transmits to our server. If you would like to view our website, we collect the following data, which is technically necessary for us to display our website to you and to guarantee stability and security (legal basis is Art. 6 Para. 1 S. 1 lit. f GDPR ):

 

  • IP address

  • Date and time of the request

  • Time zone difference to Greenwich Mean Time (GMT)

  • Content of the request (specific page)

  • Access status / HTTP status code

  • amount of data transferred in each case

  • Website from which the request comes

  • Browser

  • Operating system and its surface

  • Language and version of the browser software.

 

In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive and assigned to the browser you are using and through which certain information flows to the location that sets the cookie (here by us). Cookies cannot run programs or transmit viruses to your computer. They serve to make the Internet offer more user-friendly and effective overall.

 

Use of cookies:

 

This website uses the following types of cookies, the scope and functionality of which are explained below:

 

  • Transient cookies

  • Persistent cookies

 

Transient cookies are automatically deleted when you close the browser. This includes session cookies in particular. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This enables your computer to be recognized when you return to our website. The session cookies are deleted when you log out or close the browser.

 

Persistent cookies are automatically deleted after a specified period, which may differ depending on the cookie. You can delete the cookies in the security settings of your browser at any time.

 

You can configure your browser settings according to your wishes and e.g. B. refuse to accept third-party cookies or all cookies. We would like to point out that you may not be able to use all functions of this website.

 

We use cookies to identify you for subsequent visits if you have an account with us. Otherwise you would have to log in again for each visit.

 

The flash cookies used are not recorded by your browser, but by your flash plug-in. We also use HTML5 storage objects that are stored on your device. These objects store the required data regardless of the browser you use and do not have an automatic expiry date. If you do not want Flash cookies to be processed, you must install an appropriate add-on, e.g. B. "Better Privacy" for Mozilla Firefox (https://addons.mozilla.org/de/firefox/addon/betterprivacy/) or the Adobe Flash Killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by using the private mode in your browser. We also recommend that you regularly delete your cookies and browser history manually.

 

4. Other functions and offers on our website

 

In addition to the purely informational use of our website, we offer various services that you can use if you are interested. To do this, you generally have to provide further personal data that we use to provide the respective service and to which the aforementioned data processing principles apply.

 

We sometimes use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly checked.

 

Furthermore, we can pass on your personal data to third parties if we offer offers, promotions, contracts or similar services together with partners. You will receive more information on this when you provide your personal data or below in the description of the offer.

 

If our service providers or partners are based in a country outside the European Economic Area (EEA), we will inform you about the consequences of this in the description of the offer.

 

Data collection

 

The personal data we collect includes:

  • Your first name, last name, email address, telephone number and address;

  • Credit card details (type of credit card, credit card number, name of card holder, expiry date and security code);

  • Information about the guest's stay, including arrival and departure dates, special requests, service requests (including room requests, equipment or other services used);

  • Information you provide about your marketing preferences or when participating in surveys, competitions and promotions;

  •  

You can always choose which and whether you want to share personal data with us. If you do not want to share certain data with us, then certain transactions with us could be affected.

 

Purposes of processing

 

We use your data for the following purposes:

  • A. Bookings: We use your personal data to complete and manage your online bookings.

  • B. Customer Service: We use your personal information to provide you with customer service.

  • C. Guest reviews: We could use your contact details via email to invite you to write a review after your stay. This helps other travelers choose the accommodation that best suits them. If you submit a guest review, these reviews could be published on our website.

  • D. Marketing activities: We also use your data for marketing activities, insofar as this is permitted by law. We use your personal data for direct marketing purposes, such as sending you commercial newsletters and marketing communications about new products and services, or other offers that we think may be of interest to you. We are inserting a link into this newsletter that you can use to unsubscribe from receiving these messages.

  • E. Other communication: On certain occasions we could contact you by email, post, phone or short message, depending on what contact details you share with us. There can be a number of reasons for this:

    • a. When we respond to or process an inquiry you send us.
      b. If you have not yet completed your booking online, we could send you a reminder. We believe this additional service is useful for you as it allows you to complete a booking without having to search for accommodation again or having to re-enter the booking details.
      c. If you use our service, we could send you a survey or invite you to leave a review of your experience with our website. We believe this additional service is useful to you and that we can improve our website based on your feedback.

  • F. Analysis, improvements and research: We use personal data for research and analysis purposes. We can involve third parties to do this for us. We can share or disclose the results of this research in anonymous and summarized form, also to third parties. We use personal data for analysis purposes to improve our services and to improve the functionality and quality of our travel service.

  • G. Security, Fraud Detection and Prevention: We use information, which may include personal information, to prevent fraud and other illegal or other illegal activities. We use this information to investigate and identify cases of fraud. We can use personal data for risk assessment and security purposes, including user authentication. For these purposes, personal data may be shared with third parties, such as, where permitted by law, law enforcement agencies and external advisors.

  • H. Legal regulations and compliance: In certain cases, we must use the data provided, which may also include personal data, to process and resolve legal complaints or legal disputes, as well as for regulatory research and compliance purposes, to enforce contractual claims and to inquiries from law enforcement agencies comply as far as this is required by law.

 

If we automate the processing of personal data that have a legal impact or that generally have a serious impact on you, we will apply appropriate security measures to protect your rights and freedoms, including the right to intervene from a human body

 

Legal basis

 

  • With regard to points A and B, we assume the effect of a contract: the use of your personal data may be necessary to fulfill the contract that you have concluded with us. For example, if you use our services to make an online booking, we use your data to fulfill our obligation to complete and manage your booking in accordance with the contract between us.

  • With regard to the purposes from the points CH, we assume legitimate interests: We use your data to pursue our legitimate interests, for example to show you the most suitable content on our website, our emails and newsletters to advertise our products, services and offers on our website as well as for administrative purposes, fraud prevention and legal purposes. When we use personal data for our legitimate interests, we always weigh your interests and your rights to protect your data with our rights and interests.

  • With regard to the purpose of H, where applicable, we assume our obligation to comply with applicable laws.

  • Insofar as this is required in accordance with applicable laws, we obtain consent before we use your personal data for the purpose of direct marketing.

 

Insofar as we are obliged to do so by applicable law, we ask you for your consent. You can revoke your consent at any time by contacting us at any address under this privacy policy.

If you would like to object to the processing described under points C - F and there is no method to log off directly (for example in the account settings), please contact info@heuberger-hof.de .

 

5. Objection or revocation against the processing of your data

 

If you have given your consent to the processing of your data, you can revoke it at any time. Such a revocation affects the admissibility of processing your personal data after you have given it to us.

 

If we base the processing of your personal data on the balancing of interests, you can object to the processing. This is the case if the processing is not particularly necessary to fulfill a contract with you, which is described by us in the following description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and will either discontinue or adjust the data processing or show you our compelling legitimate reasons on the basis of which we will continue the processing.

 

Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us about your objection to advertising using the following contact details:

 

Netzer GmbH
Gartenstrasse 3
72355 Schömberg

Telephone: +49 7426 94780

Mail: info@heuberger-hof.de

 

6. Use of Google Analytics

 

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. The full IP address is only transferred to a Google server in the USA and abbreviated there in exceptional cases. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide the website operator with other services related to website activity and internet usage.

 

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

 

You can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by using the browser plug-in available under the following link. Download and install in: http://tools.google.com/dlpage/gaoptout?hl=de.

 

This website uses Google Analytics with the extension "_anonymizeIp ()". As a result, IP addresses are processed in abbreviated form, so that they cannot be linked to a person. As far as the data collected about you is personal, it is immediately excluded and the personal data is deleted immediately.

 

We use Google Analytics to analyze and regularly improve the use of our website. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. For the exceptional cases in which personal data are transferred to the USA, Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 Para. 1 S. 1 lit. f GDPR.

 

Third-party information: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de .html, overview of data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the data protection declaration: http://www.google.de/intl/de/policies/privacy .

 

[This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out via a user ID. You can deactivate the cross-device analysis of your usage in your customer account under "My data", "Personal data".]

 

 

7. Integration of Google Maps

 

We use Google Maps on this website. This enables us to show you interactive maps directly on the website and enables you to conveniently use the map function.

 

When you visit the website, Google receives the information that you have accessed the corresponding subpage of our website. In addition, the data mentioned in section 3 of this declaration will be transmitted. This takes place regardless of whether Google provides a user account that you are logged in to or whether there is no user account. If you are logged in to Google, your data will be assigned directly to your account. If you do not want your profile to be assigned to Google, you must log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and / or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have a right to object to the creation of these user profiles, but you must contact Google to exercise them.

 

Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the provider's data protection declaration. There you will also find further information on your rights and setting options to protect your privacy: http://www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.

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